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FAQs

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You never need an appointment to visit one of our after hour urgent care clinics. Walk right in to any of our urgent care facilities.

For non-onset injuries and illnesses, to be seen by one of our primary care providers, you will need to make an appointment in advance. Visit our clinic pages for contact information.

Our urgent care centers treat any illness or injury that is not life or limb threatening. At our primary care facilities, we treat chronic conditions as well as provide recommended wellness screenings and can conduct such diagnostic lab tests. See our provider bios here.

Our urgent care centers treat any illness or injury that is not life or limb threatening. At our primary care facilities, we treat chronic conditions as well as provide recommended wellness screenings and can conduct such diagnostic lab tests. 

If you’re a new primary care patient and would like to schedule an appointment, please call your local primary care clinic.

Our medical records department can be reached at 541-799-1150 or records can be faxed to 541-644-3477.

As part of your new patient onboarding process, you will be asked to provide a copy of your primary insurance identification card, and any secondary insurance information, if applicable. After you have obtained services at one of our clinics, BestMed will bill your insurance carrier on your behalf.

The patient (or a parent or guardian) is responsible for the accuracy of insurance information, patient information, and primary insurance holder information. Any inaccuracies or omissions in provided information could result in an insurance payment processing delay or insurance carrier claim denial. If your insurance carrier denies your claim for any reason, the patient (or parent or guardian) will be held responsible for any full or outstanding balance. If any part of the patient account balance becomes delinquent, then the account balance may be forwarded to an outside agency for collection.

For Oregon patients with questions regarding an invoice, please contact our Billing Department at 541.228.3865. Our billing experts are available Monday through Friday from 8 a.m. to 4:30 p.m PST.

For Montana patients, if you have any billing questions, please contact our Montana Patient Services Monday through Friday, 8 a.m. – 7 p.m. CST at 406-324-7662.

See a list of accepted insurance carriers.

Whether you are a new or established patient and are seeking a routine or urgent care visit, please plan for your visit by completing the following steps:

  • Make a note of your symptoms, if applicable, the order in which they appeared, and the results of any home testing, such as your temperature or response to over-the-counter medications.
  • Bring a list of all medications you take, including prescriptions, over-the-counter drugs, vitamins, and herbal remedies.
  • Bring a list of known allergies, including those to food or medications.
  • Know your immediate family and personal medical history, including past surgeries and serious diagnosed illnesses. Note your immediate family includes your mother, father, siblings, and grandparents.
  • Be prepared to answer general questions about your health and wellness habits, including eating, sleeping, and exercise habits, and use of alcohol, tobacco, or recreational drug products.
  • Make a note of any questions or other health concerns that you want to discuss with your healthcare provider.

BestMed providers are committed to your care and do not want to end an session unless you feel your provider has addressed all your questions and concerns. Use your scheduled appointment time to ask your provider about health concerns, discuss potential side effects of new medications or recommended vaccinations, or ask what to expect during recommended tests or screenings. We’re not satisfied with the outcome of an appointment unless you are satisfied, and desire to deliver only the highest quality patient experience. Collaborative and open dialogue between patient and provider is critical to that success.

Whether you are a new or established patient, please bring the following items to every routine or urgent care visit:

  • Your current insurance card.
  • Photo identification.
  • Copay or coinsurance payment, if applicable.
  • A list of your medications

Your treatment and our care do not end when you walk out the door. After your visit:

  • Fill any new prescriptions promptly and begin taking them as directed by your provider.
  • Take note of any side effects to new medications or vaccinations and contact us if you have any concerns.
  • Call our office at any time if you have any questions about your treatment plan, or if your symptoms worsen.

Any cancellations must be made at least 24 hours in advance by calling the clinic directly. When canceling your appointment, please provide:

  • Your first and last name.
  • Your date of birth.
  • Your telephone number.
  • Your scheduled appointment date and time.
  • The name of your scheduled provider.
  • If you would like to reschedule your appointment.

At BestMed, we value your privacy and take strict precautions to protect your personally identifiable information and health records. This notice applies to the information and records we have about your health, health status, and the health care and service you receive at this office.

Click here to view our privacy policy.